Warranty 

Twenty-five years of standing behind what we sell. Every part leaves the counter with a clear exchange policy.

Exchange Policy

Every part leaves the counter backed by these terms.

5 Terms

30-Day Exchange on Tested Components

Engines, transmissions, alternators and starters are tested before sale. If a tested component fails to perform as described within 30 days of purchase, bring it back for a replacement. Electrical parts sold as is. For any other return reason; a minimum of 25% or more restocking fee will be applied and the remaining balance will be issued as in-store credit only. No exceptions.

Body Parts and Trim Sold As-Is

Doors, hoods, fenders and other body parts are photographed and described accurately before sale and are not covered by the exchange policy. Inspect the part against the listing photos at pickup.

Bring the Original Part for Exchange

Exchanges require the original component, your receipt, and the part in the same condition it left the counter in, minus normal installation wear.

Parts Only, No Labor Coverage

The exchange policy covers the part itself. Diagnostic time, installation labor and shop fees are the responsibility of the buyer or their repair shop.

Core Charge on Select Components

A base core charge applies until the original part is turned in: engines $100, transmissions $50, wheels $30, alternators, starters, A/C compressors and power steering pumps $5, and rack and pinion units starting at $15. The core charge is refunded once the exchanged part is returned within 30 days.

Legal

Green Auto Parts Terms and Conditions

Green Auto Parts hereby warrants to the buyer that all parts are serviceable and functional. If a part is found to be defective within 30 days from date of purchase, Green Auto Parts shall at its discretion provide a replacement.

No replacement or returns on any electrical parts.

Parts returned for whatever reason are subject to a minimum of a 25% restocking fee charge, and the remaining balance will be in-store credit only. All returned parts must be accompanied by a sales receipt.

  1. No reimbursements will be given for delay, labor, mileage and/or any other cost for installing or reinstalling a part or parts.
  2. Exchange parts must be turned in at time of purchase, or a core charge will be made. The core charge will be refunded if the exchanged part(s) is returned to Green Auto Parts within 30 days. Refund of the core will not include sales tax.
  3. All parts must be professionally installed by a manufacturer-certified mechanic or shop following all manufacturer specifications for fluid level, type, brand, and procedures to carry a valid warranty.
  4. Engines are guaranteed not to have cracked heads and blocks. Engines sold as long block assemblies (unless otherwise noted) consist of a head, block, crank, pistons, and rods. Any additional parts left on engines are to be considered left for customer convenience — no adjustments are made for differences, lack of, or labor involving such items. We do not guarantee against oil leaks. New seals, gaskets, timing belts/chains, and water pumps must be installed to have a valid warranty. Some motors and cylinder heads have heat tabs installed on them — if the center of the heat tab is melted out, the guarantee is voided.
  5. Transmissions, transaxles, and differentials are guaranteed to work properly and be free of cracked casings. New filters and proper fluid must be used to have a valid warranty.
  6. The warranty shall be voided if the part or parts are not returned to us in the same condition in which they were sold, or do not bear the identifying mark which appears on all Green Auto Parts parts. All returned parts must be accompanied by a sales receipt. We shall not be responsible for any parts which have been altered, modified (including body work), disassembled, or damaged by misuse or accident subsequent to purchase. All parts are guaranteed for stock installation.
  7. Electrical parts sold as is.

No warranties

The seller, Green Auto Parts, hereby expressly disclaims all warranties, either express or implied, including any implied warranty of merchantability or fitness for a particular purpose, and Green Auto Parts neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of these parts. We are not responsible for any loss caused from installation, removal, repair, replacement, or use of this merchandise. Thank you.

Reach the Counter

Reach the Counter

Questions about a warranty claim, an exchange, or an order in progress go straight to the counter.

812 North Cassady Avenue
Columbus, Ohio

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